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Shipping policy
We roast in Glasgow. Online orders are packed and sent by our UK fulfilment partner. Delivery options, prices and estimated delivery dates are shown at checkout before you pay.
Standard UK delivery
Tracked delivery for £3.99. Free on orders of £30.01 and over.
Subscription orders: tracked delivery for £3.99, free on orders of £15 and over.
Expedited UK delivery
A faster tracked service for £4.99, for eligible orders and addresses. Your estimated delivery date is shown at checkout.
Dispatch timing
We aim to dispatch orders promptly on working days. During busy periods, bank holidays, launches or severe weather, dispatch and delivery can take longer.
If there is a stock or fulfilment issue with your order, we will contact you using the email address provided at checkout.
UK delivery area
We deliver across mainland UK and Northern Ireland. Delivery options for your postcode will be shown at checkout.
Special delivery requests
Jersey, Guernsey, the Isle of Man and other non-standard delivery destinations may not be supported by our standard checkout. Contact us before ordering at hello@wearecoffeeco.com and we will confirm whether we can arrange delivery to your address.
International delivery
International delivery is not currently available.
Tracking
Your tracking link will be sent by email after dispatch. Tracking can take a short time to update after the carrier receives the parcel.
Missing or delayed orders
If your order has not arrived within the expected delivery window, contact us at hello@wearecoffeeco.com with your order number.
We may ask you to check safe places, household members, neighbours and local delivery offices while we investigate with the carrier.
Damaged parcels
If your parcel arrives damaged, contact us as soon as possible with your order number and clear photos of the damage. We will put it right.
First Bag Guarantee
If you are not happy with your first bag of We Are Coffee Co coffee, contact us at hello@wearecoffeeco.com within 30 days of delivery and we will replace it with another coffee of your choice. If you would rather have your money back, we will refund you instead. The guarantee covers 227g and 1kg bags on your first order, one per customer. Gift sets and bundles are covered too: your first bag is the first one you open, and if it isn't for you, we'll replace that one bag rather than the whole set. If anything arrives damaged or faulty, get in touch and we'll put the whole thing right. Standard returns for subsequent orders are covered in our Refund Policy.