Terms of service
These terms explain how we sell coffee, brew equipment, gifts and related products through wearecoffeeco.com. By using our website or placing an order, you agree to these terms.
Who we are
We Are Coffee Co is the trading name of UK Health Supplements Ltd, a UK coffee business. We roast coffee near Glasgow and sell coffee for home, gifting, subscription and business use.
UK Health Supplements Ltd is registered in England and Wales.
- Company number: 12446221
- VAT number: GB400148356
- EORI: GB400148356000
- Registered office: Bolton North Business Park, Unit 52 1st Floor, Rossini Street, Bolton, England, BL1 8DL
- Trading address: Unit 22 Andrew Court, Rothesay Business Park, Clyde Street, Clydebank, G81 1PE
You can contact us at hello@wearecoffeeco.com or on 0141 266 0322. Post and returns go to our trading address in Clydebank.
Products
We do our best to describe every product accurately, including weight, grind, format, origin and tasting notes. Coffee is a natural product, so flavour can vary slightly between roast batches and seasons.
Product images are for guidance. Packaging, labels and presentation may change from time to time, but we will always aim to keep the product clear and accurate.
Our coffee is food and drink. Product information is general guidance, not medical advice. If you are pregnant, have a medical condition or are sensitive to caffeine, please check with a health professional before drinking caffeinated or functional coffee.
Orders
When you place an order, we will send you an order confirmation email. This confirms that we have received your order. We may contact you if there is a stock issue, address issue, payment issue or anything else that prevents fulfilment.
We reserve the right to refuse or cancel an order where there is a pricing error, suspected fraud, stock issue or misuse of the website. If we cancel an order you have paid for, we will refund you in full.
Pricing and payment
Prices are shown in pounds sterling and include VAT where it applies. Prices may change without notice. The price you pay is the price shown at checkout when you place your order.
Payment is handled securely through Shopify and its payment partners. We do not store full card details on our own systems.
Stock availability
We work to keep product availability accurate, but coffee and gift stock can move quickly. If an item is unavailable after you order, we will contact you with the option to wait, swap to a suitable alternative or receive a refund for the affected item.
Delivery
Delivery options and charges are shown at checkout. Delivery dates are estimates unless a service is explicitly sold as guaranteed. Unless we agree otherwise, we will deliver within 30 days of your order.
Please make sure your delivery address is complete and accurate. We cannot be responsible for delays or failed delivery caused by incorrect or incomplete address details.
Cancellations, returns and refunds
You have 14 days from receiving your order to cancel it for any reason, and unopened products can be returned within 30 days. Our Refund Policy explains how to cancel, how to return an item, what we refund and when, and includes a cancellation form. If anything arrives damaged or incorrect, contact us as soon as possible with your order number and photos where relevant.
First Bag Guarantee
We stand behind your first bag of coffee. If you are not satisfied with your first bag, contact us within 30 days of delivery and we will replace or refund it. One guarantee per customer on first order. This guarantee is in addition to your legal rights.
Your legal rights
We have a legal duty to supply products that match their description, are of satisfactory quality and are fit for purpose. If they are not, you have rights under the Consumer Rights Act 2015. For free advice, contact Citizens Advice, or Advice Direct Scotland if you live in Scotland. Nothing in these terms affects these rights.
Subscriptions
Subscription purchases are managed through the subscription tools connected to our Shopify store. You can manage, pause or cancel eligible subscriptions through your customer account or subscription portal, subject to the terms shown at the time of purchase. See our Cancellation Policy for details.
Business customers
These terms are for consumers. If you are buying for a business, including through a trade account, please contact us for our trade terms.
Website use
You agree not to misuse the website, interfere with its operation, attempt unauthorised access, copy content for commercial use without permission or use the website in a way that breaks applicable law.
Intellectual property
The We Are Coffee Co name, branding, product copy, photography, graphics and website content belong to us or our licensors. You may not copy, reproduce or use them commercially without written permission.
Liability
Nothing in these terms limits rights that cannot be limited under UK consumer law, or our liability for death or personal injury caused by our negligence, or for fraud. We are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care and skill.
We are not responsible for business losses, loss of profit, loss of opportunity or indirect losses where you use the site or products for commercial purposes without a separate written agreement.
Changes to these terms
We may update these terms from time to time. The version shown on this page is the current version, and the terms that apply to your order are the ones shown when you placed it.
Governing law
These terms are governed by the laws of England and Wales. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.