Privacy Policy
This policy explains how We Are Coffee Co collects, uses and protects personal information when you visit our website, place an order, contact us, create an account, subscribe to marketing or use our services.
Who We Are
We Are Coffee Co is the trading name of UK Health Supplements Ltd, the data controller responsible for your personal information. UK Health Supplements Ltd is registered in England and Wales, company number 12446221, VAT number GB400148356.
Registered office: UK Health Supplements Ltd, Bolton North Business Park, Unit 52 1st Floor, Rossini Street, Bolton, England, BL1 8DL.
Trading address: We Are Coffee Co, Unit 22 Andrew Court, Rothesay Business Park, Clyde Street, Clydebank, G81 1PE.
For privacy questions or to exercise your data rights, contact hello@wearecoffeeco.com.
Information We Collect
We may collect:
· Your name, email address, phone number, billing address and delivery address.
· Order details, payment status, delivery details and customer service messages.
· Account login details if you create an account.
· Marketing preferences, email engagement and consent records.
· Website usage data, device data, browser data, IP address and cookie data.
· Reviews, survey responses or other information you choose to send us.
How We Use Your Information
We use personal information to:
· Process and deliver orders.
· Take payment and manage refunds.
· Provide customer support.
· Manage customer accounts and subscriptions.
· Send service messages about your order.
· Send marketing where you have opted in or where the law allows.
· Improve our website, products and customer experience.
· Prevent fraud and protect the security of our website.
· Meet legal, tax and accounting obligations.
Lawful Basis
We use personal information where one or more of the following applies:
· We need it to perform a contract with you.
· We have a legal obligation.
· We have a legitimate business interest that does not override your rights.
· You have given consent, such as for certain marketing or cookies.
Marketing
If you opt in to email or SMS marketing, we may send news, offers, product updates, brew guides and related brand messages.
You can unsubscribe at any time using the link in our messages or by contacting us.
Sharing Your Information
We share personal information with trusted service providers where needed to run our store and serve customers. This may include Shopify, payment providers, delivery partners, email and SMS platforms, analytics providers, review platforms, customer support tools, accountants and professional advisers.
We only share information where there is a business, legal or service reason to do so.
Payments
Payments are processed through Shopify and connected payment providers. We do not store full card details on our own systems.
Cookies And Analytics
Our website uses cookies and similar technologies to run the store, remember preferences, measure website performance and support marketing.
You can manage cookies through your browser settings and any cookie controls shown on our website.
How Long We Keep Information
We keep personal information only for as long as needed for the purpose it was collected, including order support, legal, tax, accounting, fraud prevention and record keeping needs.
Your Rights
Depending on the circumstances, you may have the right to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to withdraw consent where processing is based on consent.
To make a request, contact hello@wearecoffeeco.com.
Security
We use reasonable technical and organisational measures to protect personal information. No online service can be guaranteed completely secure, but we work to protect our systems and customer data.
International Transfers
Some service providers may process information outside the UK. Where this happens, we rely on appropriate safeguards required by data protection law.
Complaints
If you have a privacy concern, please contact us first so we can try to help.
You also have the right to contact the Information Commissioner's Office at ico.org.uk.
Changes To This Policy
We may update this policy from time to time. The latest version will be published on our website.