Our coffee
Where does your coffee come from?
Our single origins are Basha Bekele from Ethiopia, Santa Hedwirges from Brazil and Burni Telong from Indonesia, all speciality coffees scored SCA 84+. Our decaf is San Lorenzo from Colombia. Our blends are Mellow Mornings, Blazing Trails, Dolce Vita (Italian Roast) and our Espresso Blend. See the speciality range for tasting notes on each.
How is your coffee roasted?
Small batch roasted in Glasgow. We roast in small batches so every bag goes out fresh.
What flavoured coffees do you make?
Venetian Vanilla, Honduran Hazelnut, Colombian Salted Caramel, Brazilian Biscotti and an Ethiopian Mocha Choc. Every one of our flavoured coffees is allergen free.
Which grind should I choose?
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Whole bean: grind it yourself just before brewing, for the freshest cup.
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Cafetiere: a coarse grind for a cafetiere or French press.
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Espresso: a fine grind for espresso machines.
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Omni grind: our flavoured coffees come as whole bean or one all-purpose grind that works across most home brewers.
What sizes do you sell?
Every coffee comes in 227g and 1kg bags. Our gift sets hold three 227g bags.
Orders and delivery
How much is delivery?
Standard UK delivery is tracked and costs £3.99. It is free on orders over £30. Expedited delivery is £4.99 for eligible orders and addresses. New customers get free delivery on their first one-time order. Full details are in our shipping policy.
How long will my order take?
Standard UK delivery is a tracked 2 to 3 working day service. Your estimated delivery date is shown at checkout before you pay. Orders are packed and sent by our UK fulfilment partner, and your tracking link is emailed after dispatch.
Where do you deliver?
Mainland UK and Northern Ireland. If you're in Jersey, Guernsey, the Isle of Man or another non-standard destination, email us before you order and we'll confirm whether we can deliver. We don't currently ship internationally.
How can I pay?
Debit and credit cards, Apple Pay, Google Pay, PayPal and Klarna. The options available for your order are shown at checkout.
My order hasn't arrived. What should I do?
Email hello@wearecoffeeco.com with your order number and we'll look into it with the carrier.
Subscriptions
How does a coffee subscription work?
Choose any of our coffees, pick how often you want it, and we'll deliver on that schedule. You can pause, skip, swap or cancel at any time. See how our subscription works.
How often can deliveries come?
Every 1, 2, 3 or 4 weeks. You can change it at any time.
Does a subscription cost less?
Yes. You save up to 25% compared with one-time orders, and delivery is free on subscription orders of £15 or more.
How do I cancel?
Through your account at any time. Cancelling stops future deliveries. An order that has already been dispatched is covered by our normal refund policy.
Gifts
Do you sell coffee gift sets?
Yes, three: Around the World, Crafted Classic Blends and the Flavoured Coffee Collection. Each holds three 227g bags. Browse the gift sets.
Can I add a gift message?
Yes. Add your message at checkout and we'll send it on by email. It isn't printed inside the box.
Do you do corporate or bulk gifts?
Yes. See corporate gifting for quantities, timing and a quote.
Guarantee and returns
What if I don't like my first bag?
Our First Bag Guarantee covers your first order. If your first bag isn't for you, tell us within 30 days of delivery and we'll replace it free of charge, or refund it if you'd rather. There's nothing to send back. It's one claim per customer and covers 227g and 1kg bags. In a gift set, it covers the first bag you open.
Can I return something I don't want?
Yes. Unopened products can be returned within 30 days of delivery in their original sealed packaging. Email hello@wearecoffeeco.com with your order number first and we'll explain how to send it back. Refunds are processed within 7 working days of the return reaching us. See our refund policy. This doesn't affect your statutory rights.
What if something arrives damaged?
Contact us as soon as you can with your order number and clear photos of the damage, and we'll put it right.
About us
How long have you been roasting?
A roastery since 1975, We Are Coffee Co since 2023.
Do you have a shop I can visit?
Not at the moment. We sell online.
How do I get in touch?
Email hello@wearecoffeeco.com and we aim to reply within 48 hours, or call 0141 266 0322. You can also use our contact form.