First-Bag Guarantee

We're confident you'll love your coffee. If your first bag isn't for you, we'll replace it, on us.

How it works

Try your first bag. If you're not happy with it, for any reason, let us know within 30 days of delivery. We'll send a replacement free of charge, so keep the original, there's nothing to send back. Choose the same coffee or try a different one. Prefer not to receive more coffee? We'll refund that first bag instead, just ask.

The details

• Applies to your first order of any coffee, in 227g or 1kg, whether one-time or on subscription.
• One claim per customer.
• Gift sets and bundles are covered too: your first bag is the first one you open, and if it isn't for you, we'll replace that one bag rather than the whole set. If anything arrives damaged or faulty, get in touch and we'll put the whole thing right.
• To claim, email hello@wearecoffeeco.com with your order number and we'll sort it.

We roast in small batches and stand behind every bag. If something isn't right, we want to know.

Received one of our gift boxes? The guarantee is yours too: if the first bag you open isn't for you, we'll replace it free within 30 days. One 227g bag replaced. Keep the original. If you don't have the order number, email hello@wearecoffeeco.com with the name and address the box was delivered to and we'll find it.