Your coffee subscription is yours to control. You can skip an order, move the next date, change your coffee or delivery rhythm, update your details, or cancel from your account whenever you need to. Most changes take less than a minute.
Plans change. Holidays happen. Sometimes you drink more coffee than expected, and sometimes the cupboard is still full when the next order comes around. Your We Are Coffee Co subscription is designed to change with you.
This guide explains the controls in the Recharge customer portal. Button names and positions can occasionally change when the portal is updated, but the same options will still be available.
How to find your subscription
- Open Account on the We Are Coffee Co website and sign in with the email address used for your subscription.
- Choose Subscriptions. This opens your secure Recharge customer portal.
- Select the subscription or upcoming order you want to manage.
From the overview you can see your next order, future orders, order history, delivery address and payment method.
Skip or delay your next order
Going away, or still well stocked? Find Next order and choose the option that suits you:
- Skip leaves out the next order and keeps the rest of your schedule.
- Reschedule lets you delay by one week, delay by two weeks, or pick a date.
- Send now brings the next order forward when you are running low.
Check the new date shown in the portal before you leave the page.
Change how often your coffee arrives
Open the subscription and choose Edit beside the coffee. Change the frequency to the rhythm that now fits your routine, then save. You can also adjust the quantity at the same time.
There is no need to cancel and start again just because you want coffee more or less often.
Change your coffee, size or grind
Choose Edit on the product line to see the options available for that coffee. You can change:
- packet size, such as 227g or 1kg;
- format, including Whole Bean, Cafetiere or Espresso;
- pack size and quantity;
- delivery frequency.
If you want to replace the coffee itself, browse the coffees available in the portal, add the new one using the steps below, then remove the old line once the schedules match.
Add another coffee without creating the wrong schedule
From your subscription overview, find You may also like, choose Browse all, then select Add on the coffee you want.
Important: check the frequency before choosing Add to order. The product options panel defaults to Every 1 week. Change it to match your existing subscription, such as Every 4 weeks, before you add the coffee. If you leave the weekly default in place, the new coffee will have a separate weekly schedule.
- Choose the coffee and select Add.
- Pick the size, format and quantity.
- Change the frequency so it matches your existing subscription.
- Review the options, then choose Add to order.
- Return to the overview and check that both coffees show the dates you expect.
Update your address or payment method
Use Deliver to to change the delivery address. Use Charge to to update the payment method. Make the change before the next charge date so the upcoming order uses the new details.
Take a break or cancel
If you only need a break, skipping the next order or moving its date may be enough. You can repeat that whenever your plans change.
If you want to stop completely, open the Subscriptions section and choose the cancellation option. There are no hard feelings and no need to email us for permission.
Still stuck?
Reply to any email from us or use our contact page. Tell us the email address on the subscription and what you are trying to change, and we will help you sort it.